CASE STUDIES

Results That Speak for Themselves

Placeholder results from early engagements. Real sectors. Real problems. Real outcomes.

Logistics

Regional Logistics Provider — 85 Employees

Problem

No visibility on driver output. Manual daily reporting consuming 3+ hours of management time. Delivery SLAs missed weekly.

Our Approach

Deployed role-based KPIs for drivers and dispatchers. Automated daily tracking via mobile check-ins. Weekly AI dashboard for leadership.

Results

  • Reporting time cut by 80%
  • Driver output visibility: real-time
  • SLA compliance improved from 72% to 94%
Call Center

Call Center Operation — 120 Agents

Problem

High absenteeism (18%), no per-agent KPI tracking, inconsistent service quality, and no data to support performance reviews.

Our Approach

Agent-level KPI framework with daily tracking. Automated attendance system. Monthly AI-generated performance reviews.

Results

  • Absenteeism reduced from 18% to 11%
  • Quality scores up 25% in 60 days
  • Management time saved: 12 hours/week
E-Commerce

E-Commerce & Distribution Company — 60 Employees

Problem

Order reconciliation errors averaging 8% per month. No centralized data. Inventory counts done manually every weekend.

Our Approach

Process digitalization, integrated order management system, automated reconciliation with exception alerting.

Results

  • Reconciliation accuracy: 99.2%
  • Inventory errors reduced by 70%
  • Weekend manual counts eliminated
NGO

International NGO — 200 Field Staff

Problem

No standardized reporting from field teams. Program impact data collected manually. Donor reports took 3 weeks to compile.

Our Approach

Digitalized field reporting with mobile forms. Automated data aggregation. AI-generated donor dashboards.

Results

  • Donor report generation: 3 weeks → 2 days
  • Field data accuracy improved 60%
  • Real-time program visibility achieved
SME

Structured SME (Manufacturing) — 45 Employees

Problem

Production output tracked on paper. No KPIs for floor workers. Quality defects caught too late in the process.

Our Approach

Role-based KPIs for production staff. Digital production tracking. Automated quality alerts at each stage.

Results

  • Defect rate reduced by 55%
  • Production visibility: real-time
  • Output per worker increased 22%
Distribution

FMCG Distribution Network — 150 Employees

Problem

Route optimization done manually. No visibility on sales rep productivity. Stock-outs and over-deliveries frequent.

Our Approach

AI-optimized routing, daily sales tracking per rep, automated stock level monitoring and reorder alerts.

Results

  • Route efficiency improved 35%
  • Stock-outs reduced by 60%
  • Sales rep productivity up 28%

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